All answers about ace365

No, never. No ace365 staff member will ever ask for your OTP, password, or the PIN of your bKash, Nagad, Rocket, or Upay account. If anyone asks for these over the phone or in chat, it is a fraud attempt. Keep your PIN and OTP completely private and do not share them with any third party — not even someone you know well.

Choose a password of at least 8 characters that mixes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Use that password only for ace365 — do not reuse it on any other site. Avoid your own name, date of birth, or simple number sequences like "123456".

Contact ace365's 24/7 live chat immediately and ask them to temporarily suspend the account. Then change your password and check your mobile wallet for any unauthorised transactions. The sooner you report it, the better the chances of resolving the issue quickly.

Yes. ace365 uses SSL encryption, which means all data passing between your browser and the site is encrypted. Full card details or wallet PINs are not stored. For details on how your personal information is used, read the privacy policy.

Public Wi-Fi networks are generally less secure, so it is safer to log into ace365 using your personal mobile data. If you must use a public network, always log out when you are done and avoid saving your password in the browser. Keep the software on your device up to date.

After opening a new ace365 account, your first deposit automatically receives a 100% bonus, up to ৳10,000. For example: deposit ৳1,000 and an extra ৳1,000 bonus is added, giving a total balance of ৳2,000. Once you complete wagering of ৳1,000 × 15 = ৳15,000, the bonus winnings can be withdrawn. See the terms and conditions for full details.

Wagering is calculated on the bonus amount, not on the deposited amount. For the welcome bonus the rate is 15x. That means if you receive a ৳1,000 bonus you need to place ৳15,000 in bets — every bet counts whether you win or lose. The weekly deposit festival bonus carries 18x wagering, the Friday reload bonus 15x, and the cricket charge bonus 20x.

Generally, bets placed on ace365 slots, table games, fishing games, and live casino games count towards wagering. However, specific games may have different rules. Before claiming any bonus, check its terms to see which games count in full, which count partially, and which do not count at all.

Yes, you can contact ace365 support and request cancellation of an active bonus. However, cancelling a bonus will normally also cancel any winnings earned from that bonus. Before cancelling, confirm with support how much wagering has been completed and what balance will remain.

Each bonus has a specific validity period stated in its terms. If wagering is not completed within that time, the bonus and any winnings from it are cancelled. It is important to note the expiry date before claiming a bonus. Visit the promotions page on the site to read the full list of ace365 promotions and their terms.

To register with ace365, go to the register page on the site and fill in the form with your mobile number or email. Providing accurate information is important because identity verification may be required at the time of withdrawal. Only people aged 21 or above may open an account with ace365. Only one account per person is allowed.

Click the "Forgot password?" link on the ace365 Login page. Enter the mobile number or email used during registration — an OTP or reset link will be sent to you. Once the OTP is verified successfully, set a new strong password. Do not share this OTP with anyone.

First, clear your browser cache and cookies and try again. If that does not work, check whether Caps Lock is on and make sure your internet connection is stable. If you are using the ace365 app, update it to the latest version. If the problem persists after all this, contact ace365 support via live chat — they are available 24 hours a day.

Contact ace365 support to request changes to personal information. After verifying your identity, certain details such as your mobile number can be updated. Changing your name may require identity documents. It is important that the name on the mobile wallet used for withdrawals matches the name on your account.

The minimum withdrawal amount at ace365 is ৳800. Whether you withdraw via bKash, Nagad, Rocket, or Upay, this limit is the same for all methods. Withdrawal requests will not be accepted if your balance is below ৳800, so keep playing until you reach that amount.

ace365's withdrawal service is active seven days a week, 24 hours a day. Whether it is night or a public holiday, normal processing time stays within 5 to 30 minutes. Occasional delays from the mobile network side can happen, but those are outside ace365's control.

Yes, ace365 requires withdrawals to be made to a mobile wallet registered in your own name. It is not possible to send funds to someone else's bKash, Nagad, Rocket, or Upay number. This is to protect your money and ensure that deposits and withdrawals remain within the same person's accounts.

Requests are normally processed within 5 to 30 minutes. If the status still shows "pending" after 30 minutes, contact ace365 live chat with your transaction ID. An incomplete wagering requirement from an active bonus can also hold up a withdrawal — in that case, check the status of your bonus first.

ace365 supports bKash, Nagad, Rocket, and Upay for both deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳800. These four mobile wallets are the most widely used payment methods in Bangladesh, making transactions fast and straightforward.

Go to the Sports Betting section on ace365 and select Cricket. You'll find BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Click on your chosen match to see markets like Match Winner, Total Runs, and Session Bets. Select your odds, enter your stake in the bet slip, then confirm your bet. ace365's cricket betting page has a more detailed guide.

The most commonly used format on ace365 is decimal odds. Example: if Team B's odds are 1.75 and you bet ৳500, you get back ৳875 if you win (including ৳375 profit). If Team A's odds are 2.10, a ৳500 bet returns ৳1,050 (৳550 profit). Higher odds generally mean a lower chance of winning but a larger payout. These are examples only and are not a guarantee of any outcome.

Yes, you can bet in real time while a match is in progress on ace365. In live betting, odds change after every ball, so quick decisions are needed. Alongside cricket, other live matches including football are also available in the sports section. A stable internet connection gives the best live betting experience.

If a match ends as a "no result" due to rain, bad light, or any other reason, the stake is refunded in most cases. However, this depends on how much of the match was played and the rules of the specific market. In some markets, a result is considered valid once a certain number of overs have been completed. Full details are set out in ace365's sports betting terms and conditions.

Yes, multi-bets (combining multiple markets into one bet) are available on ace365. For example, combining three events with odds of 1.40, 1.70, and 1.80 gives combined odds of approximately 4.28, so a ৳100 bet returns ৳428 if all three win — but if any one of the three loses, the entire ৳100 is lost. Multi-bets carry higher risk, so consider carefully before placing one.