ace365 Privacy Policy

About This Policy

ace365 takes the privacy of its users seriously. This privacy policy applies to use of the ace365app.cam website and mobile application. By creating an account or using our services on ace365, you are considered to have agreed to the terms of this policy.

This policy should be read together with ace365's Terms and Conditions, as both documents together form the complete framework governing your use of ace365. If you have any questions, please contact our support team.

What Information We Collect

ace365 collects only the information necessary to provide services and manage accounts. The information we collect falls into two categories, described below.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay — account number and transaction reference)
• Login credentials (passwords are stored in encrypted form)
• Messages or documents you provide when using our support service

1.2 Information Collected Automatically

• IP address and device type (Android / iOS / browser)
• Login time, session activity, and page visit logs
• Browsing information collected through cookies and similar tracking technologies
• Betting and gaming history — deposit, withdrawal, and game logs

Purpose of Data Use

Collected information is used only for the purposes described below. ace365 does not sell any data to advertising networks or use it for unrelated purposes.

1. Account Verification and Management: To complete registration, identity verification (KYC), and age verification (21+).
2. Financial Transaction Processing: To securely process deposit and withdrawal requests.
3. Service Improvement: To analyse and improve the technical performance of the platform.
4. Fraud Prevention and Security: To detect suspicious activity and keep accounts secure.
5. Customer Support: To resolve issues through 24/7 live chat and email support.
6. Promotional Communications: To send you messages about ace365 bonuses and offers with your consent — you can opt out of these communications at any time.
7. Legal and Regulatory Obligations: As required to comply with applicable laws.

Data Sharing and Disclosure

ace365 does not sell your personal information to third parties. However, information may be shared with selected parties in certain circumstances:

3.1 Service Provider Partners

Companies that provide key services on behalf of ace365 — such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud detection — carry out specific tasks on our behalf. These companies operate under confidentiality agreements and may not use the data outside of ace365's purposes.

3.2 Legal Obligations

Information may be disclosed under court orders, lawful requests from investigative authorities, or applicable legal processes. ace365 complies with the law in such cases and provides only the minimum information required.

3.3 Business Transfers

If a merger or transfer occurs within ace365's business structure, user data may form part of that change. Even so, the terms of this privacy policy will remain in effect.

Cookies and Tracking Technologies

The ace365 website and app use cookies and similar technologies to ensure platform functionality and improve the user experience.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification — disabling these will prevent the platform from working properly.
• Functional Cookies: To remember your preferred language, theme, or other settings.
• Analytics Cookies: To understand which pages are used most and improve our services. These do not contain personally identifiable information.

4.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging in or completing transactions on ace365.

Data Security Measures

ace365 applies industry-standard technical and organisational measures to keep user data secure.

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain text — it is stored only in hashed form.
• Restricted Access: Only authorised ace365 staff can access user data, and only to the extent necessary.
• Regular Audits: System security is reviewed on a regular basis.
• OTP Verification: Two-factor OTP-based verification is in place for logins and financial transactions.

Data Retention Period

ace365 retains your personal information for as long as necessary to provide services or meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Inactive or closed account data: retained after account closure for the applicable legal retention period.
• Transaction records: financial records are kept for a set period in accordance with regulatory requirements.
• Legal claim resolution: relevant data may be retained until a dispute is resolved.

Your Rights and Options

As an ace365 user, you have certain important rights over your own data.

7.1 Right to Access Your Data

You may request to view the information ace365 holds about you at any time. This request can be sent to the support team by email.

7.2 Right to Correct Your Data

If the information in your account is incorrect or outdated, you may request a correction through the ace365 support team.

7.3 Account Closure Request

If you wish to close your account on ace365, please notify the support team. After closure, certain data may be retained as required by legal and regulatory obligations.

7.4 Opting Out of Promotional Communications

If you no longer wish to receive messages about ace365 bonuses or offers, let the support team know via live chat or email — the relevant communications will be stopped.

Protection of Minors

All services on ace365 are for users aged 21 and above only. ace365 never knowingly collects information from minors.

Age is verified at the time of registration. If a user provides false information during the verification process and it is later found that they are under 21, that account will be closed immediately and the associated data will be deleted.

International Data Transfers

To provide its services, ace365 may in some cases process or store data on servers outside Bangladesh. In such cases, ace365 ensures that:

• The receiving organisation has adequate security measures in place.
• The transfer is consistent with applicable laws.
• The protection of your data is maintained to the standards set out in this policy.

Policy Changes and Updates

ace365 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, you will be notified via the mobile number or email linked to your account.

Continuing to use ace365 after any changes are made will be taken as your agreement to the updated policy terms. If you wish to know about a previous version of the policy, please contact the support team.

Contact and Complaints

For any questions or concerns about this privacy policy, please contact the ace365 support team. Our FAQ section may also be helpful for general questions.

• Live Chat: 24/7 direct chat support is available through the ace365 website or app.
• Email: [email protected] — you can write in Bengali or English.

ace365 takes all privacy-related complaints seriously and aims to respond within a reasonable time.